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HealthIT Answers August 24, 2021
Industry Expert

By Robert DiFalco, Chief Technology Officer, Bright.md

If there’s one thing patients haven’t missed about the healthcare experience during the pandemic, it’s the waiting room. The widespread use of telehealth–including video calls, asynchronous care, or secure messaging exchanges between providers and patients–has meant fewer trips to the doctor’s office and less time idly looking through magazines in the waiting room.

With patients beginning to access more routine care, face-to-face visits, and elective surgeries, the idea of a crowded waiting room, with people sitting elbow to elbow sharing germs, seems more anachronistic than ever. Waiting room crowding is at its peak during the cold and flu season, when people seek treatment from an ER, or outpatient settings like an urgent care or walk-in…

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